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What
kind of service do you offer?
Are
your housekeepers insured?
How
do you select your housekeepers?
How
long will it take to allocate my housekeeper?
Can
I specify the day my housekeeper comes?
What
cleaning tasks are covered?
What
happens if my housekeeper doesn't turn up?
Does
the service continue if my housekeeper goes on holiday?
How
do I proceed with engaging your services?
What
kind of service do you offer?
Belle Casa offers the same housekeeper to come to your home on a weekly basis
to undertake cleaning and/or ironing services.
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Are
your housekeepers insured?
All our housekeepers are covered for public liability and personal injury.
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How
do you select your housekeepers?
Very carefully and very thoroughly! The majority of our housekeepers come via
word of mouth. All potential housekeepers are interviewed in their own homes
and references obtained and followed up prior to any allocation of work. Only
when we are 100% satisfied are the housekeepers entered onto our database.
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How
long will it take to allocate my
housekeeper?
Between 3 and 10 working days.
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Can
I specify the day my housekeeper
comes?
Yes, you can select any time and any day between Monday 9am and Friday 3pm.
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What
cleaning tasks are covered?
Our housekeepers are insured to cover any housework you require in the boundaries
of your house. Please be aware that we are not insured for any work required
outside of the home.
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What
happens if my housekeeper doesn't
turn up?
We will endeavour to find you a replacement housekeeper if you so require.
The Company has a pool of 'floating housekeepers' who are on call to cover
events such as this. It may be that your regular housekeeper is ill and has
failed to notify us. A quick telephone call to the office will rectify this
situation.
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Does
the service continue if my housekeeper
goes on holiday?
Yes, if you require it. A lot of our clients are happy not to have a service
if their regular housekeeper is on holiday. However, with the pool of 'floating
housekeepers' continuance of the service can be maintained if you prefer.
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How
do I proceed with engaging your services?
To make an appointment at a time suitable to you for one of our representatives
to visit your home please contact us by telephone on 0871 95 12345 or
by sending us an email. This appointment lasts approximately 15-20 minutes.
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